The #1 Rated
AI Concierge
for Hotels
Ranked #1 against every leading AI concierge. Neo books, upsells, and follows up with guests.
The Only AI Agent
That Completes TasksThe Only AI Agent
That Reliably Completes
Tasks for Your Guests.
We ran 8 tests across every major AI concierge to find out which ones actually deliver, and which leave guests empty-handed and create work for your staff.
I don't have access to our booking system. Please send us an email at reservations@hotel.com.
Your Sea View Suite is booked for Feb 21–23. Confirmation sent to your email. Total: €1,188.
Every stage of the stay, Neo works for you.
Every Inquiry Becomes a Reservation
Guests who don't hear back book at the next hotel. Neo responds instantly, checks the PMS, and confirms the booking.
Guests Arrive Informed, Not Confused
No lines, no repeat questions, no overwhelmed reception. Every guest walks in already knowing their check-in time and stay details.
Revenue You'd Never Capture Manually
A free evening, an open spa slot, a restaurant with a view. Guests don't know what's available unless you tell them. Neo does it for you.
A Smooth Exit, a Five-Star Review
Late checkout, luggage storage, airport transfers handled before the guest even thinks to ask. Customer reviews are routed to the right place.
Skills
Pre-configured to handle 84% of hotel industry requests.
Skills
Pre-configured to handle 84% of hotel industry requests.
+ Custom Skills
Build custom skills for what needs automating at your hotel.Baby equipment rental? Birthday cake orders? Special occasions? Build custom skills for what needs automating at your hotel.
AI Agent That Improves Every Day
If Neo does not know how to answer a question, it will ask your staff. Once it gets the answer, it will update its database, so it never has to ask again.
Do you have EV charging?
Guest asking about EV charging - do we have it? Where, and is there a cost?
Yes, free for guests. Designated spots in the garage.
EV charging is free for all guests - you'll find designated spots in the garage.
Full Control of Your AI ConciergeStay in Full Control of What Your AI Concierge Says and Does
Zero
Hallucinations
Guests only get verified information from your knowledge base. Never hallucinations, never made-up details.
Smart
Handoff
When human help is needed, your team gets the full conversation. Guests never repeat themselves.
Enterprise-Grade
Security
Your data stays secure. GDPR compliant, SOC 2 certified, enterprise-grade protection.
Integrations
Works with any PMS — certified with leading platforms
Plans & Pricing
Plans & Pricing
Light
For small & boutique hotels
200 Neo Credits
Example usage:
- Hotel Branding & Tone of Voice
- Web Chat / E-Mail / Whatsapp / QR
- All Skills (Booking, Reservations, etc.)
- PMS Integration
- Daily Sentiment Report
Light
For small & boutique hotels
200 Neo Credits
Example usage:
- Hotel Branding & Tone of Voice
- Web Chat / E-Mail / Whatsapp / QR
- All Skills (Booking, Reservations, etc.)
- PMS Integration
- Daily Sentiment Report
Standard
For mid-size hotels, resorts
800 Neo Credits
Example usage:
- Everything in Light, plus
- Priority support
- Custom WhatsApp Number
- Custom email address (@hotel.com)
- Advanced analytics
High-Volume
For larger hotels
Unlimited Neo Credits
Example usage:
- Everything in Standard, plus
- Dedicated Account Manager
- 3 Custom Built Skills
- API Access for Integrations
- 100% White-label
Launch Neo in 1 Day
With No Technical Staff
Frequently Asked
If you still have questions, send us a message. We are in the business of answers, after all.
Get in TouchFrequently
Asked
If you still have questions, send us a message. We are in the business of answers, after all.