# Neo — AI Agent Platform for Hotels > Neo is the world's first agentic AI built specifically for hotels. It handles up to 84% of all written guest communication — bookings, requests, upsells, and FAQs — across WhatsApp, web chat, and email, 24/7. Neo is developed by Turneo, a hospitality technology company. Unlike traditional hotel chatbots that only answer questions, Neo acts as a true AI agent: it connects to the hotel's property management system (PMS), checks real-time availability, confirms reservations, processes room service orders, handles guest requests, and escalates to human staff when needed — all without hallucinating information it doesn't have. Hotels can deploy Neo in under one day without any technical resources. Staff configure Neo in plain language (policies, pricing, offerings), and it learns on the job like a new team member. Neo speaks 95+ languages and automatically adapts to each guest's language preference. Neo is trusted by hotels ranging from small boutique properties to large resort groups. It is SOC-2 certified, GDPR compliant, and fully white-labelable to match each hotel's brand identity. ## Product - [Homepage](https://neo.turneo.com): Overview of Neo's capabilities, value proposition, and how it works across the full guest journey. - [Booking](https://neo.turneo.com/#journey): How Neo handles room booking inquiries — checking PMS availability in real time and confirming reservations conversationally. - [Check-In](https://neo.turneo.com/#journey): How Neo proactively informs guests before arrival — room readiness, check-in time, stay details — reducing front desk load. - [During Stay](https://neo.turneo.com/#journey): How Neo captures upsell revenue during the stay — rooftop dining, spa slots, in-room dining — without staff involvement. - [Check-Out](https://neo.turneo.com/#journey): How Neo manages late checkout, luggage storage, airport transfers, and post-stay review routing. ## Channels - [Web Chat](https://neo.turneo.com/#channels): Embeddable chat widget for hotel websites. Guests get instant responses 24/7 without leaving the hotel's site. - [WhatsApp](https://neo.turneo.com/#channels): Neo operates as a WhatsApp Business agent, responding to guests on the messaging platform they already use. - [Email](https://neo.turneo.com/#channels): Neo reads and responds to guest emails, handling high volumes with consistent quality and no delays. ## Key Capabilities - **Zero Hallucinations**: Neo only responds with verified information from the hotel's knowledge base. It never fabricates room availability, pricing, or policies. - **Smart Handoff**: When a request requires human attention, Neo transfers the full conversation context to the right department. Guests never have to repeat themselves. - **PMS Integration**: Neo connects with leading property management systems including OPERA Cloud, Apaleo, MEWS, and Guestline to read availability and confirm bookings in real time. - **Custom Skills**: Hotels can build bespoke automations — e.g., automatically notifying housekeeping when a guest requests a late checkout, or sending a personalised upsell based on the guest's booking type. - **Hotel Branding**: Neo's personality, tone of voice, and avatar are fully customisable to match each property's brand. - **Multilingual**: Responds in 95+ languages, automatically detecting the guest's preferred language. - **Enterprise-Grade Security**: SOC-2 Type II certified, GDPR compliant, data processed in EU infrastructure. ## Integrations Neo is certified with leading hotel technology platforms: - **OPERA Cloud** (Oracle) — full PMS integration for enterprise hotel groups - **Apaleo** — cloud-native PMS for independent hotels - **MEWS** — hospitality cloud for modern hotels - **Guestline** — property management for independent hotels and groups - **Hotelkit** — hotel operations and team collaboration platform - **Zendesk** — customer support ticketing integration - **Slack** — internal team notifications and handoff alerts - **WhatsApp Business API** — direct guest messaging channel ## Pricing Neo offers three plans billed per property per month (annual and monthly options available): - **Light** (from €39/month): For small and boutique hotels. Includes 200 Neo Credits, up to 200 conversations, up to 40 agent actions, web chat channel, standard integrations, and email support. - **Standard** (from €149/month): For mid-size hotels and resorts. Includes 1,000 Neo Credits, up to 1,000 conversations, up to 200 agent actions, all channels (web chat, WhatsApp, email), priority support, custom WhatsApp number, custom email address, and advanced analytics. - **High-Volume** (from €359/month): For larger hotels. Includes unlimited Neo Credits, unlimited conversations, unlimited agent actions, dedicated Account Manager, 3 custom-built Skills, API access for integrations, and 100% white-label. Annual billing includes a 20% discount. A free demo is available on the website. ## About Turneo Neo is built by Turneo, a company focused on AI-powered tools for the hospitality industry. Turneo's broader platform also includes experience booking and guest journey tools. - [Turneo](https://www.turneo.com): Parent company website. - [About Turneo](https://www.turneo.com/company/about-us): Company background, team, and mission. ## Contact - **Demo**: Book a live demo at [neo.turneo.com](https://neo.turneo.com) - **Email**: neo@turneo.com - **Sales enquiries**: Available via the demo booking form on the website. ## Optional - [Privacy Policy](https://neo.turneo.com/legal/privacy): Neo and Turneo data processing and GDPR compliance information. - [Terms of Service](https://neo.turneo.com/legal/terms): Terms governing use of the Neo platform.